Air Chathams COVID 19 Requirements | Travel Info | Air Chathams
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COVID-19

Further information below on Air Chathams new COVID-19 travel requirements for all travellers using our service.

There are no COVID-19 pre-departure test or vaccination requirements to travel around our New Zealand or International destinations, however, other airlines may require evidence of vaccination or have other requirements to travel onboard their aircraft.

Travelling with Air Chathams under the COVID guidelines:

Face coverings and masks are not mandatory on domestic or international flights under New Zealand Government regulations, however you are still welcome to wear your own face mask or covering if you wish.

 What do I do if I test positive for COVID-19?

  1. If you have purchased the Upgraded Refund Terms, you will be able to claim a refund on your fare by doing the following:
  1. Register your positive test result with the New Zealand Government’s My Covid Record system.
  1. Call or email Air Chathams prior to the scheduled departure of your flight to cancel your booking.
  1. In the emailed e-ticket confirmation you received when you booked your flight, go to the Upgraded Refund Terms sections, and click on the link to submit your refund application. You will be required to provide a copy of the confirmation of your positive test result from My Covid Record.
  1. If you have not purchased the Upgraded Refund Terms, you will be able to claim a credit for your fare valid for 3 months from the date of travel by doing the following.:
  1. Register your positive test result with the New Zealand Government’s My Covid Record system.
  1. Call or email Air Chathams prior to the scheduled departure of your flight to cancel your booking, and provide by email a copy of the confirmation of your positive test result from My Covid Record.

Can I still claim a refund or credit if I do not submit my positive test result through My Covid Record?

We are sorry, we are unable to process a request for a refund or a credit unless it is accompanied by a copy of the confirmation of your positive test result from My Covid Record.

What do I do if my event is cancelled because of COVID-19, or the people I am visiting test positive for COVID-19 and I can no longer visit them?

If you are concerned your need for travel may change, we recommend you purchase a fare which permits changes to be made. Unfortunately, we are unable to make changes on non-changeable fares, or to provide credits or refunds on non-refundable fares, where the reason for travel has changed.